Freshdesk
Streamlined and user-friendly customer support platform that helps businesses deliver effortless service experiences across channels.
Founded: 2010
Company: Freshworks Inc.
Country: USA
Website: https://www.freshdesk.com
Key Features
- Omnichannel support (email, chat, phone, and social)
- Automation rules and AI-powered ticket suggestions
- Collaborative ticketing with shared ownership
- Customer self-service portal & knowledge base
- Affordable pricing for small and mid-sized businesses
Screenshot Preview
AI Output Example
“Ticket #2431 has been marked as ‘Urgent’ based on sentiment detection and keyword triggers. Suggested action: Assign to Priority Queue.”
Pricing
Free Plan
Basic email and social ticketing for up to 10 agents.
Growth Plan
$15/user/month – Automation, SLAs, custom ticket views.
Pro Plan
$49/user/month – Includes AI, round-robin assignment, CSAT surveys.
Best For
Milestones & Recognition
- Used by over 60,000 businesses globally
- Part of Freshworks Inc. IPO on Nasdaq in 2021
- Featured in G2 Crowd’s Top Help Desk Software
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