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Gorgias

Ecommerce help desk platform built for Shopify, BigCommerce, and Magento brands — combining support, sales, and automation in one workspace.

Founded: 2015
Company: Gorgias, Inc.
Country: USA
★★★★☆
4.6 / 5 – Tailored for ecommerce customer service

Key Features

  • Centralized inbox for email, chat, Facebook, Instagram, and SMS
  • Shopify and Magento integrations with order lookup and actions
  • Macros, rules, and intent detection for automated workflows
  • Revenue tracking from support conversations
  • Live chat with personalization and product cards

Screenshot Preview

Gorgias dashboard with Shopify-integrated support tickets and chat window
Gorgias dashboard showing support inbox, Shopify customer data, and automation rules

AI Output Example

“Hi Sarah, I see your order #1043 is delayed. I’ve just contacted the shipping carrier and will follow up with an update shortly.”

Pricing

Starter

$10/month – Up to 50 tickets/month, Shopify integration.

Basic

$60/month – 300 tickets/month, automation, reporting.

Pro

$360/month – Up to 2,000 tickets, support revenue tracking, priority chat.

Best For

Shopify Brands
eCommerce Teams
Support Agents
Direct-to-Consumer Stores

Milestones & Recognition

  • Over 12,000 ecommerce brands supported
  • Top-rated Shopify helpdesk app for years
  • Featured in TechCrunch, G2, and Shopify App Store
🛍️ Try Gorgias for Shopify