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Help Scout

A human-friendly help desk solution built for growing teams that want to scale customer support without losing the personal touch.

Founded: 2011
Company: Help Scout Inc.
Country: USA
★★★★☆
4.5 / 5 – Loved for simplicity and collaboration

Key Features

  • Shared inbox for managing customer email support
  • Docs knowledge base builder with search insights
  • Beacon widget for live chat, self-service, and contact
  • Customer profiles with history and segmentation
  • Workflows, tags, and automation for faster replies

Screenshot Preview

Help Scout shared inbox and customer conversation history view
Help Scout’s clean inbox interface with customer timeline and tags

AI Output Example

“Hi Jamie, thanks for reaching out! Based on your last order (#20341), it looks like it shipped yesterday. Let us know if you need anything else.”

Pricing

Standard

$25/user/month – Shared inbox, Docs, reporting.

Plus

$50/user/month – Automation, custom fields, teams.

Pro

Custom quote – Enterprise features, HIPAA, concierge onboarding.

Best For

Startups
Customer-Focused Teams
SaaS
Remote Support Teams

Milestones & Recognition

  • Used by over 12,000 businesses globally
  • Highly rated for customer satisfaction and simplicity
  • Trusted by Buffer, Basecamp, Trello, and other top brands
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