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Intercom

Modern customer service platform that combines AI chatbots, live support, and automation to deliver personalized customer experiences at scale.

Founded: 2011
Company: Intercom, Inc.
Country: USA
★★★★☆
4.7 / 5 for innovation and conversational UI

Key Features

  • AI-powered chatbots for instant responses and lead capture
  • Proactive messages based on user behavior and triggers
  • Unified inbox for email, in-app, and chat support
  • Custom bots, workflows, and product tours
  • CRM integration, API access, and 250+ third-party apps

Screenshot Preview

Intercom chat and inbox interface with user journey insights
Intercom chat and customer timeline view with AI assistant and support threads

AI Output Example

“Hello 👋 Need help with our features? I’m Fin, your AI support assistant. I can walk you through anything or escalate to our team.”

Pricing

Starter

$74/month – Live chat, outbound messages, and team inbox.

Pro

Custom pricing – Workflows, product tours, A/B testing, integrations.

Premium

Tailored quote – Includes Fin AI, full automation, and advanced support analytics.

Best For

SaaS Companies
Startups
Product Teams
Support Teams

Milestones & Recognition

  • Over 25,000 businesses use Intercom globally
  • Launched “Fin” – an AI support bot trained on your help docs
  • Recognized by Forbes and G2 for innovation in customer messaging
💬 Try Intercom Now