Zendesk

Omnichannel customer support platform with ticketing, live chat, help center, and powerful automation to improve customer service experiences.

Founded: 2007

Company: Zendesk, Inc.

Country: USA

Website: https://www.zendesk.com

★★★★☆
4.6 / 5 based on enterprise and SMB reviews

Key Features

Unified support ticket system across email, chat, voice, and social
AI-powered bots and workflow automations
Customizable help center & knowledge base
Real-time analytics and performance dashboards
Extensive app marketplace with 1,000+ integrations

Screenshot Preview

Zendesk dashboard with chat, ticketing, and customer history panel — Zendesk dashboard showing customer support tickets, live chat, and reporting tools

AI Output Example

“A new support ticket has been created from the user’s chat request. Assigned to: Tier 1 Support. Suggested macro: Welcome + Initial Troubleshooting.”

Pricing

Suite Team

$55/user/month – Basic omnichannel ticketing support.

Suite Growth

$89/user/month – Adds self-service & SLA features.

Suite Professional

$115/user/month – Advanced reporting, routing, integrations.

Best For

Customer Support Teams
eCommerce
SaaS Companies
Enterprise Help Desks

Milestones & Recognition

IPO in 2014, now serving 160,000+ companies worldwide
Ranked leader in Gartner Magic Quadrant for CRM
Used by Uber, Shopify, Siemens, Airbnb, and more

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