Zoho Desk

A context-aware customer service software that helps businesses deliver better support experiences with AI assistance, automation, and multi-channel engagement.

Founded: 1996 (Zoho Corporation)

Company: Zoho

Country: India / United States

Website: https://www.zoho.com/desk/

★★★★☆
4.6 / 5 based on usability and AI-powered support features

Key Features

Omnichannel support – manage email, chat, phone, social, and web tickets in one platform
AI assistant Zia for sentiment analysis, ticket triaging, and response suggestions
Customizable workflows and automation to reduce manual tasks
Contextual dashboards and reports to track team performance
Knowledge base and self-service portal for customers
Integrations with Zoho suite, Salesforce, Jira, Slack, and more

Screenshot Preview

Zoho Desk Dashboard — Zoho Desk interface for managing multi-channel customer support

AI Output Example

“Prompt: A customer submits a complaint about delayed delivery.
Result: Zoho Desk’s AI assistant Zia analyzes sentiment as ‘negative’, prioritizes the ticket, and suggests an apology template with delivery status update.”

Pricing

Free

For up to 3 agents – Basic ticket management and email support

Standard

$14/agent/month – Ticketing, workflows, SLAs, and reports

Professional

$23/agent/month – Multi-channel support, telephony, and advanced automation

Enterprise

$40/agent/month – AI assistant Zia, advanced analytics, and custom functions

Best For

Customer Support Teams
SMBs
Enterprises
IT Helpdesks

Milestones & Recognition

Part of Zoho’s 50+ SaaS product suite
Recognized by Gartner and G2 as a top helpdesk solution
Adopted by 100,000+ businesses worldwide
Known for affordability compared to Zendesk and Freshdesk

💬 Try Zoho Desk Now